About the subscription
What is Fresh Flower Subscription?
Fresh Flower Subscription is a florist from Singapore who provides four subscriptions under one roof: Loose Stalk for Do-It-Yourself arrangers, Arranged Vases for those who are busy, Phalaenopsis Orchids for rooms where blooms should last, and Live Plants that thrive best in the unique climate of Singapore aircon and low light environments. Our delivery service is available islandwide at no extra cost, and it’s possible to combine several different types of subscriptions into one account.
For how long has the company been in existence?
Launched by Wendy Ng in 2020. Wendy quit her career in financial management because her personal experience with flower delivery services in Singapore was rather frustrating. Find out more about Wendy and why our business exists.
Where do you operate from?
Our shop is located at 400 Balestier Road, #02-11B Balestier Plaza, Singapore 329802. Most of our subscribers don’t even know where the studio is because we’re a mostly delivery-based operation; however, feel free to visit us if you want to meet in person.
How does the subscription process work?
Four stages: select product and subscription period, describe your room(s), wait for delivery, adjust as necessary. Every one of our product lines operates slightly differently (Orchids rotate once every 3 to 6 weeks, Plants once every quarter, Cut Flowers are delivered every week to a month). Detailed explanation of the subscription cycle can be found on our how it work page.
Choosing the right product
How do I know which subscription type is right for me?
Three quick filters. If you enjoy arranging and have time, choose loose stalk. If you want flowers ready to display with no effort, choose arranged. If you travel often or want six to eight weeks of bloom per delivery instead of one week, choose phalaenopsis orchid. If you want greenery rather than flowers, choose live plants. Most subscribers eventually run two types together.
Can I mix multiple subscription types on one account?
Yes. A common home setup is fortnightly arranged flowers plus a quarterly plant refresh. A common office setup is weekly arranged vases plus a monthly phalaenopsis rotation plus desk plants. Tell us what you want and we’ll build the schedule.
Can I switch between product types after I’ve started?
Yes. Any switch happens on the next scheduled delivery with three days’ notice. If you’ve been on arranged for six months and want to try loose stalk, just message us and we’ll change it over.
What sizes are available?
Cut flower subscriptions come in three sizes (standard, premium, statement). Phalaenopsis comes in single, double, or triple plant. Live plants come in starter (3 plants), home (6 plants), or office (custom). The product hub for each type has the specific size details — we don’t list them on this FAQ to avoid duplication.
Can I request specific flowers or plant species?
Within reason. If you love roses or hate carnations, tell us and we’ll work around it. We don’t take orders for specific named varieties because availability changes weekly with the wholesale market — the whole point of letting a florist choose is that they’re working with what’s freshest that morning. For live plants, we choose species based on your light and aircon conditions; if you have strong preferences within that, mention them at signup.
Delivery and access
Do you charge for delivery?
No. Free islandwide delivery is provided for each subscription, each cycle.
Where do you deliver?
To any address on the island of Singapore, including HDB flats, condos, landed properties, and offices throughout the CBD. International deliveries are not currently provided.
When do you deliver?
Delivery is on your chosen day. The majority of subscribers select a weekday morning or early afternoon delivery. You may reschedule your delivery day from cycle to cycle if necessary. Just send us your request three days in advance.
Can I choose a specific delivery time?
You get a morning or afternoon slot, not an exact time. Delivery will be notified on the same day, together with an estimate of delivery time. Shorter time windows cannot be provided as flower deliveries in Singapore are inherently unpredictable – guaranteeing a thirty-minute window we can’t provide reliably is worse than guaranteeing a more liberal one we can.
Do I have to be at home for delivery?
No. The flowers are hydrated before being sent out and are put outside your front door. For high-rise condos with tight access controls, we need your security information upon sign-up. For offices, delivery through reception is standard procedure.
What if I am out when my flowers are delivered?
The flowers will be okay for up to several hours after being hydrated. Mention at sign-up if your condo building has direct sunlight falling on its doorstep in the afternoon so we can arrange for an earlier delivery. If a delivery is truly lost or damaged due to doorstep conditions, notify us within 48 hours and we will replace them.
Can you deliver to a condominium with guard or concierge service?
Yes. We need the building name, as well as any entry procedures, passwords or codes at sign-up. By now, we have made a delivery to most condos in Singapore and we know how things work with all major property management companies.
Can you deliver to my office?
Yes, and if you want regular subscriptions with flowers for the reception, orchids for the lobby, and plants for your desk on one single bill, it is a whole other (more affordable and effective) product from a personal subscription delivered to your office. Check our office subscription plan here.
Pauses, skips, and cancellations
Is it possible to pause my subscription?
Yes. Simply notify us through WhatsApp three days prior to the upcoming delivery. No charge, no minimum pause period. You can restart the subscription on any day you like.
Is it possible to skip a single delivery rather than pause?
Yes. Again, simply notify us three days ahead of time. We will then skip that one delivery cycle and resume as normal for the following delivery.
What is your cancellation policy?
Through WhatsApp or via your account dashboard. Takes three days to process. The only obligation is your first delivery; after that, there is no minimum contract term or cancellation penalty. We do not feel locked-in should be a part of a service that works only because you enjoy the results.
Do I qualify for a refund upon cancellation within an active subscription?
Absolutely! If you have pre-paid for a multi-month subscription and wish to terminate the agreement post-first delivery, we will issue you a refund for the unused balance of the subscription after deducting a nominal administrative fee. Please note, the exact amount varies depending on the plan selected and deliveries made; let’s chat!
Are you going to remind me when you charge me again?
Certainly, for monthly-billed plans; we send out reminders three days before billing each month. Prepaid options of three-, six-, or twelve months involve upfront payment and no further billing until expiry.
Replacements and quality
What if my delivery isn’t right?
Please notify us within 48 hours in the case of cut flower arrangements (both loose stalk or arranged). It will be replaced the next day with no additional cost incurred. No photos needed, no return delivery expected, no need to submit a support ticket.
What’s the replacement window for orchids and plants?
Phalaenopsis orchids: up to two weeks from delivery date. Live plants: up to one quarter from delivery date. Longer period than cut flowers as plants may take time to show their struggle and discomfort with the new environment.
How long do the flowers actually last?
Cut flowers: minimum of five days under normal conditions, sometimes up to seven to ten days. Delicate varieties such as peonies or irises only for three-four days. Phalaenopsis orchid: six-eight weeks flowering cycle per plant. Live plants: indefinite, replacement free-of-charge for struggling plants.
What counts as “normal care” for the 48-hour replacement promise?
Water change every other day, avoidance of direct sunlight and air conditioner vents. Not implying that we’ll refuse you if flowers were placed by the window, we’re talking about placing flowers on a hot balcony without water for three days — use common sense.
Can I exchange a delivery I just don’t like?
Difficult question to answer as everyone’s taste varies but if a particular delivery is completely out of place for you, please reach out to us and we will replace it with another style of flowers or will adapt color scheme for the next delivery.
My orchid has stopped blooming earlier than expected. Is this covered?
Yes, please notify us in case a phalaenopsis orchid ends its blooming cycle earlier than the usual 3-6 weeks and we’ll bring you a replacement. We prefer rotating a plant two weeks ahead of time than having you dealing with the plant not meeting expectations.
Billing and payment
How is the billing done?
Monthly subscriptions: billed monthly on the same day of each month on which you signed up, automatically. Prepaid 3, 6, or 12-month subscriptions: billed only once during sign-up. Credit/Debit Cards from Visa, MasterCard, American Express and other major brands are accepted.
Will there be a contract tie-in?
No, not for monthly subscriptions. Monthly subscriptions are subject to cancellation with three days’ notice. For prepaid subscriptions, it will operate for the entire period that you have prepaid, but refunds will be made for the remaining period if you find yourself in difficult times.
Are invoices issued by you?
Yes, for personal subscriptions, an automatic payment receipt is provided. For office subscriptions, a full invoice is issued each month and can be directly booked off the operational costs.
What are the modes of payments accepted?
Credit/Debit Cards, PayNow, Bank Transfer. We do not accept Cash-on-Delivery.
Will there be a business invoice available?
Yes, invoices are provided for office subscriptions each month with itemized line items.
Allergies, pets, and household considerations
I suffer from flower allergies. Can I join?
Yes, inform us about your allergy during sign-up. Our experts will omit the flowers that trigger allergies. The most common allergens are lily pollen, highly fragrant flowers such as stargazer, and some greens. People with intense allergies will benefit more from the live plant and phalaenopsis subscriptions. These subscriptions contain low-allergenic plants.
I have a cat/dog/both. Which flowers are safe?
Inform us of your pet(s) during sign-up. Our team will omit flowers that cause toxicity in cats or dogs. The major allergen is the lily flower (highly toxic in tiny amounts) for cats. Tulip, daffodil, and chrysanthemum flowers are allergic for dogs. In addition, we have a list of flowers to avoid. Generally, regardless of subscription, keep your pets away from the flowers or plants because some might chew them, causing poisoning.
I have young children in my house. Is there anything special I need to consider?
Like pets, some flowers are mildly poisonous when ingested. Therefore, our experts will leave out flowers that are mildly poisonous for young children. Inform us during sign-up if you have young children. The live plant subscription will serve better with toddlers than cut flowers because we have selected non-toxic flowers.
My room-mate or family members hate the fragrance of some flowers.
Inform us. We have some highly fragrant flowers such as lilies, freesia, gardenia, and stargazers. However, we can omit the flowers completely or use flowers with low scent in your subscription.
Sustainability and sourcing
Where do your flowers come from?
From certified ethically and environmentally responsible farms. We do not rely on mass-auction flowers, as they tend to pass through many cold chains on their way to Singapore, and every additional trip reduces vase life significantly. With direct sourcing, we get fresh stems, farmers get paid fair prices, and stems last longer.
How do you manage your packing material?
Wrapping is done using kraft paper, which is recyclable. The aqua-pack reservoir is designed for collection on every next delivery so that we can refill it and send again. The vases we provide are reusable forever. We do not use any single-use plastics like cellophane wrapping and polystyrene foam.
Office and gift subscriptions
Do you do office subscriptions?
Yes — office subscriptions are a substantial part of our business and work differently from personal subscriptions. They typically combine multiple product types under one invoice, include on-site placement, and offer GST tax invoicing. Full details on our office subscription page.
Can I gift a subscription to someone?
Yes. Gift mechanics — message cards, scheduled-to-recipient delivery, surprise vs consultation flow, gift extensions — are all covered on our gift subscription page. The gift flow is structurally different from a personal subscription; the dedicated page handles it.
Can I subscribe for a corporate gifting programme — recurring gifts to multiple recipients?
Yes. Corporate gifting at scale (anniversary gifts to all clients, recurring appreciation gifts to a partner list) is something we handle directly. Message us with the recipient count and frequency and we’ll quote individually — there’s pricing flexibility at volume that doesn’t appear on the standard product pages.