General
What is Fresh Flower Subscription?
It is a floral subscription service based in Singapore that aims to deliver customized flowers on a weekly or fortnightly basis. On the first day of floral delivery, they will be delivered in a carefully wrapped bouquet + a FREE vase which the recipient can keep at the end of the subscription. All the other deliveries will be nicely wrapped in recyclable kraft papers. For further information get in touch at sales@FreshFlowerSubscription.com!
What are the subscription plans?
At the moment we have three types of subscription plans including weekly, bi-weekly and mono-botanical subscription plans. These plans come in two different sizes standard and premium. The standard size includes flowers like roses, gerbera, carnation or sunflowers. While the premium size includes lush flowers like kenya rose, hydrangea, tulips and other seasonal blooms.
What is the duration of subscription plans?
We have a wide range of subscription plans and it depends on the customer which plans he/she opts for. We have a 1-month plan with 4 deliveries, 2 months plan with 8 deliveries, and also 3 months plan with 12 total deliveries.
Delivery
How frequently can I receive FreshFlowerSubscription.com?
We delivered at the given address after every week. Customers let us know about their preferred day and we make sure to deliver on the doorstep.
What are the delivery charges?
No, there are no delivery charges.
Can I change the time of day of delivery?
Yes, you can. Just email us at sales@FreshFlowerSubscription.com three days before the actual day.
Do I have the choice to pick a time for the delivery?
We regret to inform you that at the moment we don’t have this service. But soon we will introduce it.
What if I am not home at the time of delivery?
Don’t worry; we will either deliver it on the same day when you are at home or the very next day. In case you miss the delivery we will charge you $15. Just email us to let us know about the re-delivery time and date and also the charges of re-delivery.
Please note, that the delivery contains perishable fresh flowers and if you miss the delivery then we have to replace the flowers with fresh ones and in that case, we will charge 35% of the original price.
What if I don’t get my flowers on time?
Although this is very rare given the buffer time of an hour to the drivers. Delay could be due to traffic or bad weather. If you are still unable to get your order please contact our customer service staff immediately.
Where do you deliver?
We deliver all across Singapore.
Do you offer International delivery services?
No, not at the moment
Payment
What are the subscription charges?
For the regular standard subscription, our charges start from $39 per week and for a Premium Weekly subscription, pricing starts from $58 per week.
Do you charge once or weekly?
Whether you choose 1 month or 3 months subscription you will be charged only once at the beginning of the subscription.
What if I want to exchange the flowers?
We hope you love our flowers. Unfortunately, a refund or exchange is not allowed. If you are unable to make a decision the just visit our Facebook or Instagram pages and get an idea about our designs or subscription offers.
Can I cancel the order anytime I want?
You can cancel the order at any given time and give us 3 days to process the cancellation request.
Orders
How are weekly floral arrangements curated?
We do our research about the trending flowers and the flowers which are in season. We also put a lot of thought into the selection of fillers and foliage.
What sort of flowers will I receive?
You can receive any flower including roses, tulips, sunflowers, and peonies. Each bouquet is carefully designed by our experienced florists and each bouquet is unique.
Can I request my favorite flowers?
We receive many orders daily. Unfortunately, we are unable to address specified floral requests for now.
How will I get the flowers?
You will receive the first order in a bouquet + vase and you can keep this vase even when the subscription ends. The remaining orders will be delivered in meticulously wrapped packing.
Will I get a vase?
Absolutely yes, you will get a vase along with the first order and it is all yours.
If you have any other questions then you can write to us at sales@FreshFlowerSubscription.com